Databehandleraftale (DPA)

Sikker håndtering af dine persondata er en høj prioritering her hos NordicScreen. Derfor har vi høje sikkerhedsstandarder både indenfor det tekniske design af vores løsninger, til valg af underleverandører og til træning af vores medarbejdere. Vi gør alt dette for at forsikre dig om, at vi vil håndtere din data på en pålidelig og sikker måde, med respekt for dit privatliv. På denne side finder du Nordic Screens DPA, sammen med muligheden for at anmode om din egen signerede kopi af DPA’en.

Hos NordicScreen tilbyder vi en standard DPA til alle kunder.
Kontakt os hvis du vil have din egen signerede kopi.

Underleverandører

Du finder en opdateret liste af NordicScreens underleverandører på underleverandør siden. Disse underleverandører bruges i forbindelse med levering af de services vi tilbyder.

 

Få din egen databehandleraftale

NordicScreen levere en standard databehandleraftale til alle kunder i relation til de services vi levere. Databehandleraftalen er tilgængelig på følgende sprog:

– Dansk

– Engelsk (Primær)

Få tilsendt din egen signerede databehandleraftale ved at kontakte os via [email protected]

Tilmeld dig vores nyhedsbrev - Legal

Alle opdatering angående databehandleraftalen, ændringer i underleverandører og generelle betingelser vil blive sendt ud via vores nyhedsbrev Legal. Tilmeld dig og vær sikker på, at du får besked når der er nyt.

Join Our Legal Updates

Databehandleraftale

Her under kan du læse et engelsk eksempel på vores databehandleraftale. Ønsker du at læse en i på dansk, kan du anmode om at få en dansk version tilsend jf. ovenstående afsnit Få din egen databehandleraftale.

1. PREAMBLE

  1. These Contractual Clauses (the Clauses) set out the rights and obligations of the data controller and the data processor, when processing personal data on behalf of the data controller.
  2. The Clauses have been designed to ensure the parties’ compliance with Article 28(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
  3. In the context of the provision of Q-Play and/or Q-Cal the data processor will process personal data on behalf of the data controller in accordance with the Clauses.
  4. The Clauses shall take priority over any similar provisions contained in other agreements between the parties.
  5. Four appendices are attached to the Clauses and form an integral part of the Clauses.
  6. Appendix A contains details about the processing of personal data, including the purpose and nature of the processing, type of personal data, categories of data subject and duration of the processing.
  7. Appendix B contains the data controller’s conditions for the data processor’s use of sub-processors and a list of sub-processors authorised by the data controller.
  8. Appendix C contains the data controller’s instructions with regards to the processing of personal data, the minimum security measures to be implemented by the data processor and how audits of the data processor and any sub-processors are to be performed.
  9. The Clauses along with appendices shall be retained in writing, including electronically, by both parties.
  10. The Clauses shall not exempt the data processor from obligations to which the data processor is subject pursuant to the General Data Protection Regulation (the GDPR) or other legislation.

2. THE RIGHTS AND OBLIGATIONS OF THE DATA CONTROLLER

  1. The data controller is responsible for ensuring that the processing of personal data takes place in compliance with the GDPR (see Article 24 GDPR), the applicable EU or Member State data protection provisions and the Clauses.
  2. The data controller has the right and obligation to make decisions about the purposes and means of the processing of personal data.
  3. The data controller shall be responsible, among other, for ensuring that the processing of personal data, which the data processor is instructed to perform, has a legal basis.

3. THE DATA PROCESSOR ACTS ACCORDING TO INSTRUCTIONS

  1. The data processor shall process personal data only on documented instructions from the data controller, unless required to do so by Union or Member State law to which the processor is subject. Such instructions shall be specified in appendices A and C. Subsequent instructions can also be given by the data controller throughout the duration of the processing of personal data, but such instructions shall always be documented and kept in writing, including electronically, in connection with the Clauses.
  2. The data processor shall immediately inform the data controller if instructions given by the data controller, in the opinion of the data processor, contravene the GDPR or the applicable EU or Member State data protection provisions.

4. CONFIDENTIALITY

  1. The data processor shall only grant access to the personal data being processed on behalf of the data controller to persons under the data processor’s authority who have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and only on a need to know basis. The list of persons to whom access has been granted shall be kept under periodic review. On the basis of this review, such access to personal data can be withdrawn, if access is no longer necessary, and personal data shall consequently not be accessible anymore to those persons.
  2. The data processor shall at the request of the data controller demonstrate that the concerned persons under the data processor’s authority are subject to the abovementioned confidentiality.

5. SECURITY OF PROCESSING

  1. Article 32 GDPR stipulates that, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the data controller and data processor shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.The data controller shall evaluate the risks to the rights and freedoms of natural persons inherent in the processing and implement measures to mitigate those risks. Depending on their relevance, the measures may include the following:

    a. Pseudonymisation and encryption of personal data;

    b. the ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services;

    c. the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;

    d. a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

  2. According to Article 32 GDPR, the data processor shall also – independently from the data controller – evaluate the risks to the rights and freedoms of natural persons inherent in the processing and implement measures to mitigate those risks. To this effect, the data controller shall provide the data processor with all information necessary to identify and evaluate such risks.
  3. Furthermore, the data processor shall assist the data controller in ensuring compliance with the data controller’s obligations pursuant to Articles 32 GDPR, by inter alia providing the data controller with information concerning the technical and organisational measures already implemented by the data processor pursuant to Article 32 GDPR along with all other information necessary for the data controller to comply with the data controller’s obligation under Article 32 GDPR.
    If subsequently – in the assessment of the data controller – mitigation of the identified risks require further measures to be implemented by the data processor, than those already implemented by the data processor pursuant to Article 32 GDPR, the data controller shall specify these additional measures to be implemented in Appendix C.

6. USE OF SUB-PROCESSORS

  1. The data processor shall meet the requirements specified in Article 28(2) and (4) GDPR in order to engage another processor (a sub-processor).
  2. The data processor shall therefore not engage another processor (sub-processor) for the fulfilment of the Clauses without the prior general written authorisation of the data controller.
  3. The data processor has the data controller’s general authorisation for the engagement of sub-processors. The data processor shall inform in writing the data controller of any intended changes concerning the addition or replacement of sub-processors at least 30 days in advance, thereby giving the data controller the opportunity to object to such changes prior to the engagement of the concerned sub-processor(s). Longer time periods of prior notice for specific sub-processing services can be provided in Appendix B. The list of sub-processors already authorised by the data controller can be found in Appendix B.
  4. Where the data processor engages a sub-processor for carrying out specific processing activities on behalf of the data controller, the same data protection obligations as set out in the Clauses shall be imposed on that sub-processor by way of a contract or other legal act under EU or Member State law, in particular providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the Clauses and the GDPR.The data processor shall therefore be responsible for requiring that the sub-processor at least complies with the obligations to which the data processor is subject pursuant to the Clauses and the GDPR.
  5. A copy of such a sub-processor agreement and subsequent amendments shall – at the data controller’s request – be submitted to the data controller, thereby giving the data controller the opportunity to ensure that the same data protection obligations as set out in the Clauses are imposed on the sub-processor. Clauses on business related issues that do not affect the legal data protection content of the sub-processor agreement, shall not require submission to the data controller.
  6. If the sub-processor does not fulfil his data protection obligations, the data processor shall remain fully liable to the data controller as regards the fulfilment of the obligations of the sub-processor. This does not affect the rights of the data subjects under the GDPR – in particular those foreseen in Articles 79 and 82 GDPR – against the data controller and the data processor, including the sub-processor.

7. TRANSFER OF DATA TO THIRD COUNTRIES OR INTERNATIONAL ORGANISATIONS

  1. Any transfer of personal data to third countries or international organisations by the data processor shall only occur on the basis of documented instructions from the data controller and shall always take place in compliance with Chapter V GDPR.
  2. In case transfers to third countries or international organisations, which the data processor has not been instructed to perform by the data controller, is required under EU or Member State law to which the data processor is subject, the data processor shall inform the data controller of that legal requirement prior to processing unless that law prohibits such information on important grounds of public interest.
  3. Without documented instructions from the data controller, the data processor therefore cannot within the framework of the Clauses:
    a. transfer personal data to a data controller or a data processor in a third country or in an international organization
    b. transfer the processing of personal data to a sub-processor in a third country
    c. have the personal data processed in by the data processor in a third country
  4. The data controller’s instructions regarding the transfer of personal data to a third country including, if applicable, the transfer tool under Chapter V GDPR on which they are based, shall be set out in Appendix C.6.
  5. The Clauses shall not be confused with standard data protection clauses within the meaning of Article 46(2)(c) and (d) GDPR, and the Clauses cannot be relied upon by the parties as a transfer tool under Chapter V GDPR.

8. ASSISTANCE TO THE DATA CONTROLLER

  1. Taking into account the nature of the processing, the data processor shall assist the data controller by appropriate technical and organisational measures, insofar as this is possible, in the fulfilment of the data controller’s obligations to respond to requests for exercising the data subject’s rights laid down in Chapter III GDPR.This entails that the data processor shall, insofar as this is possible, assist the data controller in the data controller’s compliance with:

    a. the right to be informed when collecting personal data from the data subject

    b. the right to be informed when personal data have not been obtained from the data subject

    c. the right of access by the data subject

    d. the right to rectification

    e. the right to erasure (‘the right to be forgotten’)

    f. the right to restriction of processing

    g. notification obligation regarding rectification or erasure of personal data or restriction of processing

    h. the right to data portability

    i. the right to object

    j. the right not to be subject to a decision based solely on automated processing, including profiling

  2. In addition to the data processor’s obligation to assist the data controller pursuant to Clause 6.3., the data processor shall furthermore, taking into account the nature of the processing and the information available to the data processor, assist the data controller in ensuring compliance with:
    a. The data controller’s obligation to without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the competent supervisory authority, Datatilsynet in Denmark, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons;

    b. the data controller’s obligation to without undue delay communicate the personal data breach to the data subject, when the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons;

    c. the data controller’s obligation to carry out an assessment of the impact of the envisaged processing operations on the protection of personal data (a data protection impact assessment);

    d. the data controller’s obligation to consult the competent supervisory authority, Datatilsynet in Denmark, prior to processing where a data protection impact assessment indicates that the processing would result in a high risk in the absence of measures taken by the data controller to mitigate the risk.

  3. The parties shall define in Appendix C the appropriate technical and organisational measures by which the data processor is required to assist the data controller as well as the scope and the extent of the assistance required. This applies to the obligations foreseen in Clause 9.1. and 9.2.

9. NOTIFICATION OF PERSONAL DATA BREACH

  1. In case of any personal data breach, the data processor shall, without undue delay after having become aware of it, notify the data controller of the personal data breach.
  2. The data processor’s notification to the data controller shall, if possible, take place within 48 hours after the data processor has become aware of the personal data breach to enable the data controller to comply with the data controller’s obligation to notify the personal data breach to the competent supervisory authority, cf. Article 33 GDPR.
  3. In accordance with Clause 9(2)(a), the data processor shall assist the data controller in notifying the personal data breach to the competent supervisory authority, meaning that the data processor is required to assist in obtaining the information listed below which, pursuant to Article 33(3)GDPR, shall be stated in the data controller’s notification to the competent supervisory authority:

    a. The nature of the personal data including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

    b. the likely consequences of the personal data breach;

    c. the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

  4. The parties shall define in Appendix C all the elements to be provided by the data processor when assisting the data controller in the notification of a personal data breach to the competent supervisory authority.

10. ERASURE AND RETURN OF DATA

  1. On termination of the provision of personal data processing services, the data processor shall be under obligation to delete all personal data processed on behalf of the data controller and certify to the data controller that it has done so unless Union or Member State law requires storage of the personal data.The data processor commits to exclusively process the personal data for the purposes and duration provided for by this law and under the strict applicable conditions.

11. AUDIT AND INSPECTION

  1. The data processor shall make available to the data controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 and the Clauses and allow for and contribute to audits, including inspections, conducted by the data controller or another auditor mandated by the data controller.
  2. Procedures applicable to the data controller’s audits, including inspections, of the data processor and sub-processors are specified in appendices C.7. and C.8.
  3. The data processor shall be required to provide the supervisory authorities, which pursuant to applicable legislation have access to the data controller’s and data processor’s facilities, or representatives acting on behalf of such supervisory authorities, with access to the data processor’s physical facilities on presentation of appropriate identification.

12. THE PARTIES’ AGREEMENT ON OTHER TERMS

  1. The parties may agree other clauses concerning the provision of the personal data processing service specifying e.g. liability, as long as they do not contradict directly or indirectly the Clauses or prejudice the fundamental rights or freedoms of the data subject and the protection afforded by the GDPR.

13. COMMENCEMENT AND TERMINATION

  1. The Clauses shall become effective on the date of both parties’ signature.
  2. Both parties shall be entitled to require the Clauses renegotiated if changes to the law or inexpediency of the Clauses should give rise to such renegotiation.
  3. The Clauses shall apply for the duration of the provision of personal data processing services. For the duration of the provision of personal data processing services, the Clauses cannot be terminated unless other Clauses governing the provision of personal data processing services have been agreed between the parties.
  4. If the provision of personal data processing services is terminated, and the personal data is deleted or returned to the data controller pursuant to Clause 11.1. and Appendix C.4., the Clauses may be terminated by written notice by either party.
  5. Signature

14. DATA CONTROLLER AND DATA PROCESSOR CONTACTS/CONTACT POINTS

  1. The parties may contact each other using the following contacts/contact points:
  2. The parties shall be under obligation continuously to inform each other of changes to contacts/contact points.
    Sign up for our DPA related updates on NordicScreen website: https://nordicscreen.com/data-processing-agreement/NordicScreen data protection representative:
    Name Peter Petersen Adamsen
    Position CEO
    E-mail [email protected]


APPENDIX A – INFORMATION ABOUT THE PROCESSING

Processing activiti

The purpose of the data processor’s processing of personal data

Processing on behalf of the data controller shall mainly pertain to:

categories of data subject

Processing activity

The purpose of the data processor’s processing of personal information is to ensure the data controller’s access to the product(s) selected, see selected licenses, and to provide the data controller with support for the use of the solution.

Storage of personal data used for the data controller to access the system(s); storage of personal information that the data controller uploads to the systems, including information about meetings, events, etc. as well as storage of personal data in connection with the data processor providing the data controller with support for the system.

Employees of the data controller who are granted access to the products by the data controller.

Persons who appear from the information uploaded to the system by the data controller, e.g. the data controller’s customers.

A.1. The processing includes the following types of personal data about data subjects:

Processing activities

The processing includes the following types of personal data about data subjects

Processing activity

Non-sensitive categories of personal data

Name, password, telephone number, mobile number, e-mail address, IP address, position, language, type of user in accordance with the data controller’s choice.

In addition, any personal data that the customer chooses to upload in connection with the use of the systems are processed, including information about meetings, events and information from the customer’s calendar system when using Q-Cal.

Special categories of personal data (tick the boxes)

Racial or ethnic origin

Political opinions

Religious beliefs

Philosophical beliefs

Trade union membership

Health data

Sex life or sexual orientation

Genetic or biometric data for the purpose of identification

Criminal convictions and offenses

 

A.2. The data processor’s processing of personal data on behalf of the data controller may be performed when the Clauses commence. Processing has the following duration:

Processing activity

The processing takes place until the end of the month in which the customer relationship ends + 30 calendar days.

In connection with support for the system, the written documentation regarding the support case is stored for 2 years, in order to ensure traceability and documentation.

 

APPENDIX B AUTHORISED SUB-PROCESSORS

B.1. Approved sub-processors

On commencement of the Clauses, the data controller authorises the engagement of

the sub-processors that appeared on NordicScreen’s website at the time.

Subcontractors

An updated list of sub-processors used can be found at any time on NordicScreen’s website.

The data controller shall on the commencement of the Clauses authorise the use of the abovementioned sub-processors for the processing described for that party. The data processor shall not be entitled – without the data controller’s explicit written authorisation – to engage a sub-processor for a ‘different’ processing than the one which has been agreed upon or have another sub-processor perform the described processing.

APPENDIX C – INSTRUCTION PERTAINING TO THE USE OF PERSONAL DATA

C.1. The subject of/instruction for the processing

The data processor’s processing of personal data on behalf of the data controller shall be carried out by the data processor performing the following:

The data controller creates an account in which the data controller’s administrator can create users who have permission to access the customer’s account. NordicScreen only accesses the information that the customer uploads to a system if the customer requests support and such access is necessary to provide such support, or if special operational conditions make it necessary, e.g. when handling threats.

C.2. Security of processing

The level of security shall take into account:

As only personal data of a non-sensitive nature are processed (Article 6), and at the same time, it has been assessed that the impact on the rights and freedoms of the data subject is low, it has been assessed that it is sufficient to establish a low level of security.

Subsequently, the data processor is entitled and obliged to make decisions about which technical and organizational security measures must be implemented to establish the necessary (and agreed) level of security.

However, in any case and as a minimum, the data processor must implement the following measures:

All communication on public networks must be encrypted.

Where possible, access to the system is done with a 2-factor login and may only be done using a personal username and password.

Any access and access attempts must be logged.

All servers must be backed up.

Through internal policies and internal supervision, NordicScreen ensures that all employees are aware of the security requirements that must be followed in order to achieve adequate processing security, including requirements that

· Personal data in print may not be brought along in connection with working from home

· Personal data may not be accessed in non-secure areas, including in public spaces

NordicScreen also ensures that employees can only access the system if they are authorized to do so and that the systems are accessed solely as part of the performance of the work.

NordicScreen follows internal policies and procedures for the secure storage of the information. The security level is continuously evaluated and audited internally at least once every year.

NordicScreen has locked rooms where key cards and code locks are required to gain access.

C.3. Assistance to the data controller

The data processor shall insofar as this is possible – within the scope and the extent of the assistance specified below – assist the data controller in accordance with Clause 9.1. and 9.2. by implementing the following technical and organisational measures:

At the data controller’s specific request and considering the nature of the processing, the data processor assists the data controller in fulfilling the data controller’s obligations regarding the exercise of the data subjects’ rights as set out in the personal data legislation.

Requests made by data subjects to exercise their rights must be passed on without undue delay to the data controller.

At the specific request of the data controller, considering the nature of the processing and considering what information is available to the data processor, the data processor assists the data controller in complying with its obligations, see Articles 32-36 of the General Data Protection Regulation:

· Processing safety

· Personal data breaches, including notification to data subjects

· Impact analysis

· Prior enquiries with supervisory authorities

C.4. Storage period/erasure procedures

Personal data is stored until the end of the month in which the license agreement expires + 30 days. After that, the information will be deleted.

Information included in any support cases is stored for 2 years after the support case is closed. After this, the information is deleted.

C.5. Processing location

Processing of the personal data under the Clauses cannot be performed at other locations than the following without the data controller’s prior written authorisation:

NordicScreen ApS

Normansvej 1

8920 Randers NV

Denmark

Reference is made to the locations that appear from the list of sub-processors attached as Appendix B.

C.6. Instruction on the transfer of personal data to third countries

The data processor may transfer personal data to third countries in connection with the use of the approved sub-processors.

Transfer to third countries may potentially take place using sub-processors based in a third country, but where the personal data is stored in the EU.

Transfer to third countries will take place directly using individual sub-processors.

C.7. Procedures for the data controller’s audits, including inspections, of the processing of personal data being performed by the data processor

Once a year, the data processor prepares a report to the data controller, documenting that the agreed level of security has been maintained and that these provisions have been complied with. The report will be published on the https://nordicscreen.com/.

If the data controller should wish to receive an auditor’s statement or to carry out a physical inspection of the data processor, this is to be done at the data controller’s expense.

Vælg dit produkt